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Current Customer Information Centre
Troubleshooting
My Cooler is Leaking:
First and foremost, tighten all taps. Turn the entire spigot as far as it can go to the right, and tighten the plastic disc upon the lever that is attached also by turning clockwise to the right.
If your cooler does not contain a safeguard, the cause of a leaking cooler may be that the reservoir is overfilled before inverting the bottle. If so, this may cause an improper seal allowing air to enter the system resulting in leakage.
Cooler test to determine whether the cooler or the bottle is the cause of the leak: remove the bottle from the cooler. Be sure to leave a small amount of water in the reservoir at the top of the unit.
Do not use the cooler. Visually, or with a pencil, mark the water level and leave the cooler undisturbed for 30-45 minutes.
If after 30 minutes the water is still contained within the reservoir, the bottle was the cause of the leak. Pour the water in the defective bottle out and using a black magic marker clearly mark the bottle with an "X" or put a crumpled up piece of scrap paper inside the bottle to ensure that it will be destroyed when returned to our plant. Please contact our customer service department at 416-798-7675 to inform us of the defective bottle, a replacement bottle will be sent at no charge on your next schedule delivery.
OR
If after 30 minutes the reservoir drains, the cooler is the cause of the leak. In this case contact our customer service department at 416-798-7675.
Adjusting the thermostat:
If you are finding the water is not as cold as you like it, too cold, or has recently stopped cooling you can adjust the thermostat to correct this problem. You may also need to adjust your thermostat if you notice no flow of water through your taps. The cause of this may be the unit freezing up, and an ice block has been created in the reservoir of the cooler.
Ideally, the easiest tool to use when adjusting the thermostat is a flat-headed screwdriver. If this tool is not available you can also use a butter knife, a letter opener, or anything resembling these items.
A metal grill will be covering the thermostat, but angling your tool will allow you to adjust the screw. Turning the centre screw of the thermostat clockwise (right) will make the water colder. Turning the screw counter-clockwise (left) will have the opposite effect, and will make the water warmer. Turning the thermostat too far to the right may result in the cooler freezing, and you will know this because there will be no water flow through your taps. Please allow thirty to forty five minutes after adjusting the thermostat for the temperature to change. If after this time has passed and there has been no change to the temperature of your water please phone our customer service department at 416-798-7675.
Cleaning your cooler:
In order to enjoy the award-winning taste and quality of our water, we recommend cleaning your cooler by using the convenient CoolerCare Kit (link to Cooler Care Kit item on Accessories page) or the method below. By cleaning your equipment on a regular basis, you take an active and vital role in maintaining the high quality of your cooler.
To Clean & Sanitize Your Cooler:
(Not recommended for hot/cold coolers)- Upon completion of a bottle of water, unplug the cooler and remove the empty bottle.
- If your cooler is fitted with a Safeguard or non-spill system, remove this by turning it to the left and lifting out. If your cooler is of an older style, gently pry around the rim of the safeguard with a flat-headed screwdriver until it lifts up sufficiently to pull it from the cooler reservoir.
- Remove the baffle from reservoir. The baffle will be either a blue or white plastic disc with a funnel. The baffle can be washed in warm soapy water, being sure to rinse thoroughly.
- If there is water inside the reservoir, drain all of the water out through the tap(s). Save for future use if you wish.
- Pour 1 cup of vinegar and 3 cups very hot water into the cooler reservoir. Using a clean cloth, sponge or dish brush, clean the entire inner surface of the reservoir. If calcium build-up is severe (white coating in reservoir or flakes in water) allow solution to sit in the reservoir for an hour or so and then scrub the reservoir. Drain solution out through tap(s).
- Rinse out the reservoir by filling it with clean water, and then draining out through the tap(s). If you have two taps, alternate taps as you drain. Rinse with clean water until there is no taste and/or odour of vinegar.
- To further sanitize, you may mix 1 teaspoon of bleach into 4 litres (1 gallon) of water in the reservoir of the cooler, let stand for 5 minutes and drain out through the tap(s). Be sure to thoroughly rinse the solution out by repeating step 6 until no odour of bleach remains.
- Reinstall cleaned baffle and Safeguard system, then place a new bottle on the cooler. The outer panels of your cooler can be cleaned using a mild soap and water solution. Never use an abrasive cleanser on any surface of your cooler. Make sure all exterior surrounding areas are dry before plugging the cooler back into the electrical supply.
Please call Cedar Springs' customer service department at (416) 798-7675 if you have any further questions or concerns.